Delete your CORA account

How to ask for deletion

1. Send an email to help@cora.financial from the email address you sign in with, with the subject “Delete my CORA account”. Mention which administration(s) it concerns.
2. Within two working days we reply to that address and ask you to confirm. This makes sure nobody else can delete your account.
3. After your confirmation we delete your account within 30 days and let you know when it is done. Any subscription ends at the same time.

Before you ask: you are legally required to keep your business records for a number of years. Export your reports and documents from cora.financial first — after deletion we cannot restore them.

What we delete

• Your sign-in: name, email address, password (stored as a hash), two-step verification, passkeys and app sign-ins.
• The administrations you own on your own: bank transactions, invoices, receipts and uploaded documents, customers and suppliers, reports and settings.
• If other people also have access to an administration, it stays for them; only your access is removed.

What we keep, and for how long

• Our own invoices to you and their payments: for as long as tax law requires us to keep our accounts.
• Security logs: up to twelve months.
• Encrypted backups: deleted data disappears from them within 35 days, when the oldest backup is replaced.

Want to delete only part of your data, such as a single document or customer? Ask us at help@cora.financial.